Support Information
At Cobalt Software, we’re committed to ensuring a seamless experience for both club members and staff. If you encounter any issues, please follow the steps below to get the appropriate assistance:
For Club Members
If you are a club member experiencing any issues with your club's app or website:
- Contact your club’s Membership Department
- The Membership Department is best equipped to help with member-related concerns or escalate them if necessary.
- Use the contact information provided by your club.
For Club Staff
If you are a club staff member requiring assistance:
- Technical Issues
- For technical issues or errors, please reach out to Cobalt Support.
- Submit a Ticket via our Support Portal or Email.
- Include details such as screenshots, error messages, or steps to reproduce the problem.
- How-To Questions
- If you have questions about how to use specific features or tools, visit our Knowledge Base.
- The Knowledge Base includes step-by-step guides, troubleshooting tips, and detailed documentation to help you get the most out of Cobalt Software.
We appreciate your cooperation in ensuring efficient and effective support. If you have further questions about managing member or staff issues, please refer to your training materials or contact your Cobalt representative.
