What exactly is a Beacon? A beacon is a device that uses Bluetooth technology to transmit a signal to an enabled device, often an app on a smart phone. Once the connection has been made between the beacon and an app on a user's smart phone, the app will respond based on its design and programming. For example, entering the range of a beacon can prompt the users' phone with a push notification with whatever the app is designed to prompt for that beacon. How does this […]
Whether or not to require members to present a physical member card for services is somewhat controversial. Issuing member cards has become a standard process at most, if not all, clubs. Yet clubs vary widely on how strictly they require physical member cards to be present. Prior to the pandemic, many clubs preferred the physical card to be present to avoid mistakes inherent in verbally providing […]
Recruiting international employees has become a mainstay for the hospitality industry, allowing for flexible hiring of seasonal workers who can provide a cosmopolitan level of diversity in service to members and guests. In years past, some clubs would even plan annual recruiting trips overseas to fill their seasonal worker pipeline. But things look very different […]
